Exchange & Return Policy
We have a 7 day Exchange policy, which means you have 7 days after receiving your item to request an exchange.
Exchanges are only possible for a size change in the same product.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a exchange, you can contact us at firstname.lastname@example.org. If your exchange is accepted, we will send you the instructions, you can either bring the product to our shop or ship it back to us. Items sent back to us without first requesting a return will not be accepted.
Once received the product will be checked before any further actions are taken.
You can always contact us for any return question at email@example.com.
Returns are not accepted, once goods sold, the goods cannot be returned.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned / exchanged, custom products (such as special / orders or personalized items or hemmed pants), and personal care goods (such as beauty products).
Please get in touch if you have questions or concerns about your specific item.
Customized products and wholesale orders are not eligible for returns, exchange or refunds.
Unfortunately, we cannot accept returns on sale items.
Exchanges are accepted only for size change within 7 days of receiving the product.
The fastest way to ensure you get what you want is to return the item you have at our physical store and pick up the required size.
Other way to exchange the goods will be to – ship the goods back to us, and we will ship the required product size back to you.
The shipping charges are the cost of the customer.
You can always contact us for any exchange questions at firstname.lastname@example.org.
Goods once purchased will not be refunded.
You can always contact us for any refund questions at email@example.com.